“Initially, we went with Pella Engraving because they’re located in the Mid-West, just like we are. But we’ve continued to come back to them because of the customer service they offer. Any time we’ve had any issue with a plaque, they are more than willing to correct it without any questions about whose fault it was. They help us any time we have a rush job. When I forgot to re-order a second edition on time, Pella Engraving had no questions. Within a few days, they sent it out. It really helped me in a pinch.”